1. INTRODUCTION

1.1 These Terms & Conditions ("Terms") govern the usage of the SmartVakheel.AI platform operated by SNC (SmartNCode) ("Company", "We", "Us").

1.2 By using SmartVakheel.AI (web, mobile, APIs, AI engines, Secure Vault, Client Portal, Team Collaboration, Legal Workflows), you ("User", "You") agree to these Terms.

1.3 SmartVakheel.AI is not a law firm and does not provide legal advice. All outputs generated by AI must be independently reviewed by a qualified legal professional.

2. DEFINITIONS

2.1 Platform / SmartVakheel.AI – All services, products, features, and tools offered under the SmartVakheel.AI brand.

2.2 User – Anyone using the Platform, including lawyers, firms, staff, clients, and organizations.

2.3 Authorized User – A User with active permission or paid subscription.

2.4 AI Output – Any content generated by SmartVakheel.AI's AI system, such as drafts, notices, agreements, pleadings, legal research outputs, summaries, arguments, or analysis.

2.5 Secure Vault – Encrypted storage system for legal documents and sensitive case data.

2.6 Subscription – A paid plan granting platform access.

2.7 Client Data – All files, documents, notes, metadata, and information uploaded or entered by the User.

3. ACCEPTANCE OF TERMS

3.1 You agree that:

  • You are legally competent to enter contracts
  • You accept these Terms fully
  • You will comply with applicable laws in India
  • You understand AI-generated content must be legally reviewed

3.2 If you disagree with any clause, do not use SmartVakheel.AI.

4. SCOPE OF SERVICES

SmartVakheel.AI provides:

  • AI Drafting (advanced legal draft generation)
  • Legal Research Assistance
  • Case Management & Diary Tools
  • Document Automation & Templates
  • Client Collaboration & Client Portal
  • Secure Vault (Evidence, Affidavits, Orders, Documents)
  • API Integration for legal data usage
  • Compliance Reminders, Notifications & Workflow Assistance

SmartVakheel.AI does not guarantee legal accuracy, judicial acceptance, or professional outcomes.

5. USER ELIGIBILITY

Users must:

  • Be at least 18 years old
  • Provide accurate personal/firm information
  • Use the Platform only for lawful purposes
  • Not impersonate third parties
  • Not upload illegal or prohibited content

6. ACCOUNT SECURITY

6.1 Users are responsible for:

  • Maintaining confidentiality of login credentials
  • Preventing unauthorized access
  • Ensuring account activity complies with Terms

6.2 Any activity performed under the User's login will be treated as User's responsibility.

6.3 Sharing login credentials or allowing third-party login access will result in immediate suspension without refund.

7. RESTRICTIONS ON USE

Users shall NOT:

  • Scrape or extract data from the Platform
  • Use bots or automation tools without permission
  • Reverse engineer or create competing services
  • Republish AI outputs into legal databases
  • Upload malware, prohibited files, obscene or unlawful content
  • Misuse court data or create misleading legal drafts

Violation may result in termination without refund and legal action under applicable laws.

8. INTELLECTUAL PROPERTY

8.1 SNC (SmartNCode) owns:

  • Platform UI/UX, Modules, Structure
  • AI Workflows, Models, Prompt Logic
  • Non-user Data, Templates & Automation Logic
  • Proprietary Research & Databases (excluding public data pulled through APIs)

8.2 Users own their uploaded data but grant SmartVakheel.AI a license to process it solely for service delivery, storage, and backups.

8.3 AI Outputs belong to the User, but:

  • Must not be resold as an AI product
  • Must not be redistributed to build legal research platforms
  • Must not violate copyright, statute, or judgment rights

9. SECURE VAULT POLICY

9.1 All uploaded files are:

  • AES-256 encrypted at rest
  • Encrypted via HTTPS during transmission
  • Accessible only to authorized user roles

9.2 SmartVakheel.AI cannot access private documents without explicit written permission, unless required by law enforcement or court order.

9.3 Deleted files will be permanently purged within 90 days, including backups.

9.4 SmartVakheel.AI is not liable for:

  • Incorrect file uploads
  • Corrupted user data
  • Breaches caused by weak passwords or local device viruses

10. PAYMENT & BILLING TERMS

10.1 Fees are payable in advance and in INR (₹) only.

10.2 All prices exclude GST, duties, and taxes, which will be charged separately according to law.

10.3 By purchasing, you authorize the Company to process recurring payments through:

  • UPI Autopay
  • Tokenized Cards
  • Net Banking Mandates

10.4 If a credit agreement exists and payments delay, a penalty of 18% annual interest, or the legally allowed maximum, applies.

10.5 The Company may revise prices with notice through website/app/email. Continued use after revision counts as acceptance.

10.6 No refunds or compensation apply due to:

  • Downtime or outages
  • AI inaccuracies or formatting issues
  • Third-party API failure
  • Government system disruptions

11. PRIVACY & DATA HANDLING

Data usage is governed by the Privacy Policy and India's Digital Personal Data Protection Act (DPDP Act) 2023.

AI does NOT train on private user-uploaded content.

12. AI OUTPUT DISCLAIMER

12.1 AI-generated content may contain:

  • Interpretation variations
  • Outdated legal references
  • Inaccurate arguments or citations

12.2 Users must verify before using them in any proceeding, court filing, advisory, commercial transaction, negotiation, or compliance matter.

SmartVakheel.AI is not liable for damage arising from AI output use.

13. API TERMS

  • API Keys must be securely stored.
  • API access cannot be resold or redistributed.
  • Using the API to build competing legal products is prohibited.
  • Excessive usage or breach causes immediate termination without refund.

14. LIMITATION OF LIABILITY

SmartVakheel.AI shall not be responsible for:

  • Loss of profits, business, revenue, or goodwill
  • Errors in drafts, research, or legal interpretations
  • Court rejection or adverse legal outcomes
  • Failure of user devices, networks, or third-party services

Maximum liability is capped at the fees paid by the User in the previous 12 months.

15. INDEMNITY

The User agrees to indemnify SNC (SmartNCode) against claims or damages arising from:

  • Illegal content uploads
  • Misuse of Platform, Vault, or APIs
  • Copyright violations from user data
  • Misuse of AI output in legal practice

16. TERMINATION

Accounts may be suspended or terminated due to:

  • Legal or policy violations
  • Security threats
  • Non-payment or chargeback abuse
  • Misuse of AI or API

No refunds apply after termination.

17. FORCE MAJEURE

The Company is not liable if service failure occurs due to:

  • Severe cyberattacks
  • Natural disasters
  • Government restrictions
  • Server or power failures
  • Internet backbone disruption

18. GOVERNING LAW & DISPUTE RESOLUTION

18.1 This Agreement is governed by the laws of India.

18.2 Any dispute shall first be resolved by Arbitration under the Arbitration & Conciliation Act, 1996.

18.3 Seat & Venue of Arbitration: Hyderabad, Telangana, India.

18.4 Arbitration Language: English.

18.5 Arbitration shall be conducted by a single arbitrator, mutually appointed by both parties.

18.6 Only after arbitration concludes, the courts in Hyderabad, Telangana, India shall have exclusive jurisdiction.